Mindy Mayer has been a quality engineer at our International Falls mill for 4.5 years and is next up to be features in our Personality Profiles – read on to learn more about Mindy’s experiences at Boise Paper!

  • What are some of your responsibilities at Boise Paper?

Maintaining a quality product for our customers, resolving customer issues, implementing corrective actions to prevent quality issues, overseeing lab technicians and quality coordinators who test quality and performance, and helping facilitate customer visits and tours.

Mindy Mayer
  • Why is Boise Paper’s role in the community important to you?

Three years ago, my husband and I started the FIRST Robotics team at IFalls high school. I have seen firsthand how PCA/Boise Paper has helped our team develop into what it is today. We are able to instill STEM qualities in students and give them opportunities to obtain scholarships to attend college and the potential to come back and work for our mill. None of this would be possible without the support of PCA/Boise Paper.

  • Tell us about your proudest or most memorable moment at work.

Occasionally, we have customers visit the mill to see our process and meet the people behind the paper. I get the pleasure of meeting with some of them, helping give tours, and hearing their feedback from the field. It makes me proud to hear how they are proud to sell our product to their customers and it’s a product they can stand behind.

  • Boise Paper is known for having “Quality You Can Trust.” What does this mean to you?

The product made by our mills is something I am proud to stand behind. Our operators and staff work hard to ensure that the product that leaves our warehouse is of excellent quality. Being a quality engineer at the mill and working with customer feedback, I also know that when something isn’t up to expectations, we work hard to make it right with the customer and strive to continuously improve operations to prevent similar issues in the future.  

  • What’s the best work-related advice you’ve ever received?  
  • The greatest advice I’ve received is to embrace failure. Everyone is going to make a mistake every now and then, it’s how you handle mistakes that shapes your future success. If you can embrace your failures and establish actions to prevent the same failure in the future you can be successful in all that you do.
  • What do you like to do outside of work?

Like most people who live in Northern Minnesota, I really enjoy the outdoors (even the bitter cold winters for the most part). I enjoy snowmobiling, hunting, boating, tubing, fishing, hiking, traveling and camping. I also enjoy spending my days with my family at the lake.

Thanks to Mindy for allowing us to feature her this week, and don’t forget to check out our other employee Personality Profiles.